Find Hope and Healing

When you make contact with us, you share with us and trust us with your information. We take this responsibility seriously and are committed to protecting your information, whilst leaving you in control.

The purpose of this Privacy Statement is to provide a clear explanation of:

• · What information we collect
• · Data Security 
• · When we may share your data 
• · How you can view, manage or request deletion of your data

This is in accordance with the British Association of Counselling and Psychotherapy (BACP) and the Information Commissioners Office (ICO). 

What information we collect

When getting in touch with us in person, via telephone, via email and via web enquiry, you provide us with contact information which might include your email address, your telephone contact, your mobile contact and your name and address.

When using our website, we use Google Analytics to help us understand the use of our website and how to improve it. We also use cookies to assist you in auto-completing data when filling in our enquiry forms.

During sessions, notes will be taken that are devoid of any identifying information. 

Data Security 

Our website is provided within the secure encryption HTTPS protocol. All subsequent forms and interactive elements contained within our website operate within the secure HTTPS encryption protocol. Your information and data will be processed on receipt at our company using secure business processes. All internal parties involved with your information and data follow an agreed security policy. Authorised internal parties are provided with your information and data with confidentiality of this information being part of our process.

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Other measures are in place to protect information and data security including access controls, password policies, encryptions, pseudonymisation, practices, access restrictions, firewalls, anti-virus, anti-malware, data breach and authentication protocols.

All information in hard copy is stored in locked storage. All electronic records are password protected

When we may share your data 

With your permission, if we both agree a referral is required, your details would be shared with the relevant organisation. 

How you can view, manage or request deletion of your data

We appreciate your trust in us to manage your data responsibly and with the greatest of care. Should you wish to get in touch with us to learn more or to learn specifically what data we hold, to update the data, to manage our use of this data or to request for its deletion, then please do not hesitate to get in touch with us via the following: